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Nexoid Service Desk
More speed, more power, more affordable

Nexoid's Service Desk has been engineered by leading industry advisors, incorporating the finest elements from ITIL and other industry practices to develop a straightforward yet potent ITSM solution.

What's in the box?

As with all our offerings, Nexoid Service Desk comes complimentary with the Nexoid platform. Every aspect of the code and functionality can be inspected and altered from within the Nexoid application. This gives you the flexibility to modify any functionality, from its integration with an external system to the hue of a button, swiftly and effortlessly.

Nexoid Service Desk comes with a complete set of ITIL workflow tools. These include Incident, Problem, Change Control and Knowledge Base Management tools. Nexoid Service Desk is designed to work seamlessly with small, medium and large organisations and is flexible enough to integrate with any existing workflows.

Change Control
Client Manager
Incident Manager
Knowledge Base
Problem Manager
Purchase Order
Nexoid dashboard on a notebook

Case Study

At the heart of Nexoid is the ability to access necessary information on demand. Nexoid Service Desk embodies this concept. When a service engineer logs a ticket with a title and tags, the system automatically retrieves related change requests, known issues, and knowledge base articles..

These efficient workflows can be expanded. For instance, a workflow could be triggered to send the ticket to a third-party development software when the tag "development" is used. Many of these software can integrate back, enabling two-way synchronization, thus allowing the service desk team to monitor the progress of pertinent development tasks.

Work Smarter

Boost your Service Desk team's efficiency by equipping them with prompt and pertinent information. Nexoid Service Desk offers a smoothly integrated, intelligently linked experience that reduces troubleshooting time and enhances overall quality and customer satisfaction.

Leverage the advantages of our extensively unified platform by interfacing it with crucial tools like system monitoring, development, and project management. This provision arms your service desk with the best resources to adeptly support customers and resolve their inquiries and concerns.

Active Directory (On Prem and Azure AD)
Artificial Intelligence
Audit / Activity log
Automated Workflows
Email, Text, Docx, PDF
Microsoft Exchange Integration
Microsoft Teams Integration
Open API / SDK
Portal / Self Service
Regionalised Data Centres