SERVICE
DESK

Nexoid Service Desk goes beyond blindly following the ITIL framework. With our decades of experience; we know that IT is not a one size fits all industry and therefore we have enhanced and adapted ITIL to fit the needs of modern IT department. Not just creating world leading workflows and automation but also allowing for easy customisation. Our refined approach incorporates innovative practices and methodologies, ensuring our clients receive the perfect service desk solution every time. Your success is our success and there is nothing worse than trying to change your business to fit software. At its heart Nexoid is a do any ERP solution. We encourage and support you to build the solution that works for you.

ITIL is a widely recognised framework for managing ICT departments, particularly the ICT operational aspects. While ITIL has many strengths, such as its effective incident management practices (help desk tickets), some of its broader concepts, like change controls and service catalogs, may not be as practical in real-world scenarios. If you're interested in learning more about ITIL, we have a simple guide available that covers key concepts and provides valuable insights.

Absolutely. Nexoid Service Desk is designed from the ground up to be a versatile business workflow solution. We offer optional and complimentary models such as ITSM service desk and password management solutions, which are available for installation from our store. Once installed, you have the freedom to modify any and all of these models as per your needs. You also have the option to create custom models from scratch, which can be tailored to suit almost any business workflow imaginable. Our interface is fully customisable and user-friendly. We also provide comprehensive developer documentation.

Nexoid Service Desk integration is extremely straightforward. Nexoid employs a RestFUL API, an industry-standard that simplifies the process of data transfer. Our security layer is managed with session IDs in the request body rather than the request header, making it easier for IT operations staff to connect to Nexoid using curl or PowerShell scripts.

Additionally, we support webhooks, which can be used to create outbound API calls when system events occur, such as record creation or updates in Nexoid. The combination of Nexoid's webhook and inbound API workflows allows for integration with any third-party system.

Furthermore, we support bulk imports, deletions, and updates. For more information, please refer to our API documentation.

Most of our competitors rely on a traditional application server database server model. This model involves an application server or a cluster of servers that are constantly running, wasting resources and money as they wait for user requests. These servers typically remain idle throughout the night and become a bottleneck during the day, especially during periods of high usage.

In contrast, Nexoid employs a serverless architecture. Instead of having dedicated servers waiting for requests, we utilize Amazon's AWS Lambda - a pool of millions of small computers that can be assigned to individual user requests or interactions. The advantage of this system is that it uses minimal processing power during the night, resulting in reduced costs. Moreover, during the day, we can effectively handle an unlimited number of requests simultaneously.

For more information about our architecture, please refer to our white paper.

Nexoid operates without any imposed limitations. As a serverless application hosted on Amazon's AWS cloud, Nexoid effectively offers limitless possibilities. This is because the serverless architecture allows for seamless scaling in accordance with your usage, eliminating any concerns about capacity constraints.

At Nexoid, we believe in providing all features to all customers, thereby ensuring an inclusive and comprehensive user experience. Our pricing is based solely on usage, not on feature access. This means that you are charged only for the resources you use, and nothing more.

We refrain from imposing any artificial limits. Our goal is to provide a platform that can adapt and grow with your needs, offering you the freedom and flexibility to explore and expand without any restrictions. This approach empowers our customers to fully utilize our services without any concerns about hitting any imposed limitations.

Security is our top priority. Our serverless architecture is hosted on Amazon's AWS, meaning no one at Nexoid has access to physical servers or server operating systems. Our server infrastructure is entirely managed by AWS, a world-leading, ISO27001 certified organization trusted by thousands globally, including the US military. This setup ensures the highest level of data protection, leveraging AWS's advanced security measures.

Nexoid employs a regionalised data architecture. This ensures that your data is stored in at least three data centers within a jurisdiction region, typically a country, of your choice. You select your region during the sign-up process and your data will not leave that specific region.

There are currently 11 regions to choose from. Australia, Brazil, France Germany, Ireland, Japan, Singapore, South Korea, United Kingdom and two in the United States.

Nexoid is committed to customer satisfaction and thus, offers a range of support services. At a basic level, all customers receive system-level support, which includes troubleshooting and assistance with general inquiries or issues. This ensures that all users can smoothly operate and navigate through our system.

For customers with more specific or complex needs, Nexoid offers advanced support options. These can be customized to address unique challenges or requirements that a customer may have. This could include priority support, dedicated account management, or bespoke solutions tailored to the customer's business operations.

Nexoid Service Desk has a unique approach to customer charging. Our goal is to ensure that you receive the maximum value from our system. Unlike others, we provide all modules, functions, and workflows to our customers at no cost. Instead, we charge based on the amount of data you use.

We encourage you to take advantage of our flexible pay-as-you-go system as it’s typically a 1/3 of the price of our competitors. However, we understand that this may not be suitable for every customer. Therefore, we are open to discussing yearly or even flat rate contracts to accommodate your specific needs.

If you want to find out more please have a look at our pricing and pricing calculator pages.

Nexoid is not only user-friendly but also cost-effective. On average, the implementation cost for Nexoid is about a third of that of its direct competitors. This affordability is a result of our unique and efficient development approach.

For our interface, we utilize a rapid development scripting method. This innovative approach significantly reduces the time required to build the interface, making the process more efficient and cost-effective. This time saving translates directly into cost savings for our customers.

In terms of backend technology, Nexoid opts for OpenSearch technology instead of traditional relational databases. OpenSearch technology provides a more efficient, flexible, and scalable solution, resulting in substantial time savings. This, in turn, reduces the overall cost of implementation.

Nexoid's unique blend of innovative interface scripting and efficient backend technology allows us to provide a high-quality, cost-effective solution. We pass these savings directly onto our customers, ensuring that you get the best value for your investment.