Service Desk
AI Assistant

Introducing our
AI powered ITSM assistant

Powered by OpenAI's breakthrough ChatGPT technology, Nexoid AI Assistant is more than just a standard ChatBot; it is your personal work helper. Nexoid AI is seamlessly connected to your database and workflows, providing insight, automation, and guidance to your business operations.

Hi, I am Nexoid's context-aware large language model AI assistant. I can help you with everything from general knowledge to proofreading to querying and analysing the Nexoid database. How can I help you?

Who are our top-performing service desk engineers by customer satisfaction?

Sure, here are the top 5 system engineers by highest customer satisfaction according to the end-user survey.

1. Sean Connery (4.7 / 5)
2. Daniel Craig (4.5 / 5)
3. Pierce Brosnan (4.4 / 5)
4. Timothy Dalton (3.9 / 5)
5. Roger Moore (3.5 / 5)

What is the command to clear a computer's DNS?

The command to clear the DNS cache depends on the operating system you are using:

Windows
ipconfig /flushdns

macOS
sudo dscacheutil -flushcache;
sudo killall -HUP mDNSResponder

Linux
sudo systemctl restart nscd
or
sudo /etc/init.d/nscd restart

The world's knowledge at your fingertips

Imagine if you had read every book, speak every language, studied every degree. This is what Nexoid AI is. Your personal assistant that knows the entirety of human knowledge.

Improve your team’s written communication

The Nexoid AI Assistant can be used for more than proofreading messages; it can completely rewrite them, turning complex IT concepts into user-friendly, easy-to-understand text. The Nexoid AI Assistant is also capable of reading and writing in most languages, enabling your team to operate on a truly international scale.

can you proof this:
hey guys just wanted to let you know that nexoid's ai assient now has access to the kownedge base as well as the incidents and change cotnrols.

Sure, here's a revised version:

"Hey guys, just wanted to let you know that Nexoid's AI assistant now has access to the knowledge base, as well as the incidents and change controls."

Perfect. Now I need it in Spanish

"Hey chicos, solo quería informarles que el asistente de IA de Nexoid ahora tiene acceso a la base de conocimientos, así como a los incidentes y controles de cambio."

Can you tell me which hardware suppliers are causing the most tickets and the change from last month?

Absolutely, I can help with that. After analyzing the data from the IT help desk database, here are the findings:

XYZ Corporation is currently the hardware supplier associated with the highest number of incidents. There has been a 15% increase in incidents related to their hardware compared to last month. The primary issues reported involve networking equipment and server hardware malfunctions.

Alpha Technologies follows closely behind, with a 10% increase in incidents from last month. Most of the incidents are related to workstation and laptop hardware failures.

Beta Electronics has seen a slight decrease in the number of incidents, with a 5% reduction compared to last month. However, they still rank among the top suppliers for the number of issues reported, mainly concerning peripheral devices like printers and scanners.

No More Need for Reports!

Good management comes from good information. Nexoid AI Assistant is able create and interpret database queries, enabling it to find management insights that would typically be hidden in traditional reports.

Query AI metadata

Nexoid has integrated automatic AI incident analysis. When an incident is created, the AI evaluates the security risk, compliance risk, difficulty, estimated time to completion, customer mood, connected hardware and software, and even performs root cause analysis. Nexoid AI Assistant can access this AI-generated metadata, providing an unparalleled level of visibility.

We are conducting security training. Which service desk engineers have closed the most incidents classified as high security risk over the last month? I need the names and a count of how many incidents.

Here are the top 5 system engineers ranked by the number of high-security incidents they've closed in the past month.

1. Timothy Dalton (26)
2. Roger Moore (22)
3. Daniel Craig (19)
4. Pierce Brosnan (18)
5. George Lazenby (12)
6. Sean Connery (4)
7. Austin Powers (1)